Mesa Water receives prestigious award for “New Customer Welcome Program”

Mesa Water District announced it received a first-place customer service award for its “New Customer Welcome Program” and Neighborhood Chats initiative in the 2021 California Municipal Utilities Association Resource Efficiency & Community Service Awards. These annual awards highlight best practices and innovative ideas within California’s water and power industry.

Mesa Water is among nine publicly owned agencies and utilities that took top honors. Mesa Water was recognized in the medium-size utility community service category for its entry, “Won’t You Be My Neighbor? Good Neighbor Initiative.”

Mesa Water exterior

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Courtesy of Mesa Water District

“We are incredibly honored to be recognized for our unique programs to connect with our customers and put a familiar, friendly face on Mesa Water, the agency responsible for delivering our customers an abundance of local, reliable, clean, safe water. This award reflects Mesa Water’s commitment and dedication to our customers and community,” said Marice H. DePasquale, Mesa Water Board president.

For Mesa Water’s New Customer Welcome Program, in conjunction with the district’s prompt water connection service, new customers receive a hand-delivered welcome bag filled with useful and water efficient Mesa Water-branded items, such as a refillable water bottle. New customers also receive a personal phone call from Mesa Water staff and a postcard wishing them a warm welcome to the community.

Mesa Water’s Neighborhood Chats involve Mesa Water’s board of directors who meet with residents at public locations in neighborhoods throughout the district’s service area to discuss water supply, ongoing water use efficiency efforts and opportunities to serve customers more economically and effectively.

Each nominated program was judged on overall concept and implementation, originality, creativity and innovativeness, promotion of efficient use of natural resources and/or serving local community needs, and benefits to customers and/or the community.

For a complete list of honorees, go here.

Mesa Water District is an independent special district that provides water service to 110,000 residents in an 18-square-mile service area that includes most of the City of Costa Mesa, parts of Newport Beach and unincorporated Orange County including John Wayne Airport. For more information on Mesa Water District, visit